Zaandam, the Netherlands, May 10, 2023 – Earlier today, Ahold Delhaize released its first quarter results for 2023. As high inflation levels continued for Q1, our brands focused on delivering great value and access to healthy food, while keeping shelf prices as low as possible. This is led by our €1 billion Save for Our Customers cost savings program which allows our brands to absorb cost increases for customers, deliver personalized value through loyalty and digital omnichannel programs and more.
As we faced another challenging quarter with high inflation and social uncertainty, our Leading Together strategy continued to guide us in the right direction. With our four key priorities which support our strategy – customers, operations, portfolio and health & sustainability – Ahold Delhaize and our great local brands are moving forward. See our brands’ key business highlights for Q1 below.
Customer priority
Our brands’ customers are at the heart of everything we do. This is why we continuously invest in integrated solutions to allow customers to shop whenever and wherever they want with our omnichannel touchpoints. We leverage our scale and tech knowledge across regions to provide the best loyalty programs, useful apps, and online delivery.
In the U.S., three of our great brands, Food Lion, Giant Food and Stop & Shop were named amongst Newsweek’s Americas Best Loyalty Programs 2023 list. The list ranks grocery retailers by six criteria including recommendation to others, overall satisfaction, benefits/rewards, trust, customer support and ease and enjoyment.
Peapod Digital labs also migrated The GIANT Company and Giant Food from a web-based app to a fully native app providing a more intuitive, seamless customer experience. It will soon be released for Stop & Shop in Q2.
As a result of successful cross-functional and cross-brand collaboration between Ahold Delhaize and our Central and Southeastern European (CSE) brands, we have launched a cross-sell feature within, our CSE brands to improve personalized offerings and drive order value.
Another highlight for Q1 was Food Lion’s progress in converting its first stores to its new omnichannel model. In addition to being more energy efficient, the stores are much better equipped for click-and-collect or home delivery. The first 24 stores will be completed in May.
